FAQ
For Shoppers
How do I claim a reward?
To claim an active reward, you must first be within 100 feet of the store displaying the reward. Rewards are then claimed by clicking a brand tile from a store page. This action claims the reward, and will take you to an intake screen to enter a few pieces of information for the brand including a photo of the brand’s products on a shelf.
Do I need to buy the product in order to claim the reward?
Absolutely not! Eileen is designed to let you shop and claim rewards independently. This is not a coupon or discount, but a way to earn real money while you’re in a store.
Can I visit more than one store in one day?
Of course! As long as location services are enabled, Eileen can be used as much as you like.
Why do you need access to my location?
Your location allows us to show you stores that are near you. It also allows us to make sure you’re in the right store for a reward being claimed.
Who do I contact for help?
You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.
What if there aren’t active stores in my area yet?
We’re working on it! Please sign up for notifications and we’ll contact you as soon as we’re covering stores near you.
Is there a time limit to finish a reward?
Yes, there is a time limit to complete a claimed reward, but you can add more time if needed. This ensures that all of our shoppers have the opportunity to earn money while shopping.
What should I do if the wrong items are on the shelf?
Unfortunately this happens for brands and is a big reason why we started Eileen. As long as you provide a photograph of the shelf with the brand’s products, and any additional information requested, then your submission does the trick!
What if the product is in multiple locations within the store?
This often happens when products are displayed at the front of the store for big events, or on the end of aisles for promotion. However, we ask that you find these products in their normal location on the shelf first and report that location. If you’re only able to find the product in temporary display locations, please photograph them in that location.
Will I still be paid if there’s no product on the shelf?
Absolutely! Just because the store is out of stock, doesn’t mean you don’t have the opportunity to earn money. This is actually one of the most helpful pieces of information you can provide.
Should I fix the shelf?
Some of us are perpetual fixers, but in this case you should NOT try to fix the shelf yourself. However, feel free to put that errant grocery cart in the parking lot in its corral when you leave!
I don’t see a brand in the store, what should I do?
If you think you know where that brand’s products should be, take a photo of that empty shelf or display. When you’re asked to provide the number of each product, select the “No stock” button.
How do I collect earnings?
We work with Stripe to facilitate payments between Eileen and you. As long as you have a bank account, we can securely connect your bank in order to transfer funds to you. Once per week, on Tuesdays, we process all reward payouts, with funds hitting your connected bank account by end of the day on Friday.
Can I take pictures of products outside the app?
No. We ask that you use our built-in camera in the app to ensure that the photos you’re submitting are taken at the time you’re in front of the shelf.
What is Stripe Connect?
Stripe Connect is a method of securely processing money transfers. It's widely used by large and small companies around the world and it's a secure way to connect your bank account and establish a safe method for facilitating a money transfer.
How do I connect my bank account to receive reward payouts?
Connecting your account via Stripe is easy, secure, and quick to handle on your phone. To ensure a smooth set-up process, you'll need to have your preferred bank's Account and Routing Numbers handy, and you can begin the set-up process by tapping the "Link Bank Now" button in your Eileen wallet. You will then be taken to Stripe. Follow the directions provided by Stripe, and once complete you will return to the Eileen app to see "Connected to Stripe" below your Money Earned to Date total.
Will I receive tax forms at the end of the year?
If you earn more than $600 in a calendar year using the Eileen app, you will receive a 1099-NEC form. Important disclaimer, as an independent contractor, you are responsible for keeping track of your earnings and accurately reporting them in your annual tax filings. We do not provide a regular breakdown of your total earnings. If you have questions or would like a breakdown, please email us at earnings@shopwitheileen.com for assistance. If you have questions about what you should report on you tax filings, please consult a professional, as we are unable to assist or provide advice.
My submission was rejected. Why did this happen?
While we know you're trying your best, at times we will not be able to accept submission as they must meet accuracy and visual quality standards for the brands receiving your submission on the Eileen platform. A few of the most frequent culprits for rejected submissions are: Low Quality Photo (this could be due to someone being in the picture, partial capture of products on the shelf, blurry or poorly lit photo, or a picture of the wrong products), Inaccurate Information Entered, Potentially Fraudulent Submission (this can also result in your removal from the Eileen App), or a "No Products Found" submission in a location where we have confirmation of the product being available to shoppers.
I don't see a brand in the store. What should I do?
Don't worry, this happens at times. If you think you know where that brand’s products should be, take a photo of that empty shelf or display. If you are unsure of the aisle or category where it may be found, you can quickly ask a store employee, "Hi, where can I find BRAND NAME?". If you're sure it's nowhere to be found, select the “No Products Found” button.
What if a Barcode won't scan?
While uncommon, sometimes the codes are hard to scan properly, or the product you're scanning looks similar but isn't the same product requested. After a couple of tries, we’ll prompt you to add a photo of the product's barcode so we can manually verify that you have the right product. Don’t worry, you’ll still get paid even if you can’t get a barcode to scan but it's the proper brand.
