FAQ
For Brands
Who do I contact for help?
You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.
For Shoppers
How do I claim a reward?
To claim an active reward, you must first be within 100 feet of the store displaying the reward. Rewards are then claimed by clicking a brand tile from a store page. This action claims the reward, and will take you to an intake screen to enter a few pieces of information for the brand including a photo of the brand’s products on a shelf.
Do I need to buy the product in order to claim the reward?
Absolutely not! Eileen is designed to let you shop and claim rewards independently. This is not a coupon or discount, but a way to earn real money while you’re in a store.
Can I visit more than one store in one day?
Of course! As long as location services are enabled, Eileen can be used as much as you like.
Why do you need access to my location?
Your location allows us to show you stores that are near you. It also allows us to make sure you’re in the right store for a reward being claimed.
Who do I contact for help?
You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.
What if there aren’t active stores in my area yet?
We’re working on it! Please sign up for notifications and we’ll contact you as soon as we’re covering stores near you.
Is there a time limit to finish a reward?
Yes, there is a 30 minute time limit. This ensures that all of our shoppers have the opportunity to earn money while shopping.
What should I do if the wrong items are on the shelf?
Unfortunately this happens for brands and is a big reason why we started Eileen. As long as you provide a photograph of the shelf with the brand’s products, and any additional information requested, then your submission does the trick!
What if the product is in multiple locations within the store?
This often happens when products are displayed at the front of the store for big events, or on the end of aisles for promotion. However, we ask that you find these products in their normal location on the shelf first and report that location. If you’re only able to find the product in temporary display locations, please photograph them in that location.
Will I still be paid if there’s no product on the shelf?
Absolutely! Just because the store is out of stock, doesn’t mean you don’t have the opportunity to earn money. This is actually one of the most helpful pieces of information you can provide.
Should I fix the shelf?
Some of us are perpetual fixers, but in this case you should NOT try to fix the shelf yourself. However, feel free to put that errant grocery cart in the parking lot in its corral when you leave!
I don’t see a brand in the store, what should I do?
If you think you know where that brand’s products should be, take a photo of that empty shelf or display. When you’re asked to provide the number of each product, select the “No stock” button.
How do I get paid?
We work with Stripe to facilitate payments between Eileen and you. As long as you have a bank account, we can securely connect your bank in order to transfer funds to you
Can I take pictures of products outside the app?
No. We ask that you use our built-in camera in the app to ensure that the photos you’re submitting are taken at the time you’re in front of the shelf.
General
Who do I contact for help?
You can email help@shopwitheileen.com and a member of our team will get back to you ASAP.
